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Fnac: app tracking and data protection

This dossier follows the CNIL proceedings over tracking in the Fnac app, public sanctions and documented follow-up.

Last updated : 1 key moments
Fnac Les Halles in Paris, August 2012. Archive illustration; this does not show the app or the CNIL inspection.
Fnac Les Halles in Paris, August 2012. Archive illustration; this does not show the app or the CNIL inspection. — Lionel Allorge / Wikimedia Commons — CC BY-SA 3.0 https://creativecommons.org/licenses/by-sa/3.0/ ; 29 août 2012, redimensionnement.

Where things stand

On 29 October 2026, the CNIL discloses fines totalling €7 million imposed on two group companies on 22 October.

Confirmed

CNIL discloses €7 million in fines over tracking in the Fnac app

France’s CNIL announced fines totalling €7 million against two Fnac Darty companies on 29 October 2026 over trackers in the mobile app. The decision was issued on 22 October.

Fnac Les Halles in Paris, August 2012. Archive illustration; this does not show the app or the CNIL inspection.
Fnac Les Halles in Paris, August 2012. Archive illustration; this does not show the app or the CNIL inspection. — Lionel Allorge / Wikimedia Commons — CC BY-SA 3.0 https://creativecommons.org/licenses/by-sa/3.0/ ; 29 août 2012, redimensionnement.

According to the regulator, a tracker collected browsing history without prior consent to personalise product recommendations and train the associated algorithm. The inspection followed a complaint by NOYB.

Fnac Darty Participations et Services was fined €6 million and Fnac Direct €1 million. The CNIL says these uses did not qualify for exemptions covering certain strictly necessary trackers. The development on 29 October is the public disclosure of the sanction, rather than the date it was imposed.

Sources 2