Among users, 54.4% report saving at least an hour on the tasks concerned and 71.7% say they are satisfied. However, 31.2% of respondents rarely or never use Gennai. Staff also report inaccurate answers and difficulties using it.
The average saving is calculated from self-reported time ranges: it is neither independent time tracking nor a demonstrated reduction in every employee’s working hours. The agency plans training, cross-ministry sharing of tools and another survey around January 2027.